Privacy Policy

Data We Collect

Account Information

When you create an account or purchase something from us, we collect and store your name, address, email and any other information you provide to us in connection with your registration and/or purchase.

Communications

We retain records of all your communications with us, such as but not limited to emails, public posts and social media tags.

Website/Application Information

We collect data, including IP address and analytics about the scope and duration of your visits to our websites and solutions and information for which you searched and which you viewed. This information includes characters you type, your search and browsing history, services and links you click, and pages and content you view (within the website/application). We may keep a record of your various actions during your visits to our websites including using such methods as cookies and single pixel images. We do not respond to browser-based "do not track" signals on our website or application.

Jira App & Product Data (Atlassian Marketplace)

This section applies when your organization uses the Taskstreamer apps for Jira: the Jira Cloud app distributed through the Atlassian Marketplace, and the Jira Data Center plugin. For the content these apps process on your behalf, your organization is the data controller and Taskstreamer acts as a data processor. For account, billing and support data, Taskstreamer is the controller.

What the Apps Process

To provide planning, synchronization and reporting, the apps transmit the following from your Jira site to the Taskstreamer backend over encrypted (TLS) connections:

• Work item data for the projects you enable: issue keys, summaries, status, issue type, issue links and dependencies, and dates.
• Project information: project keys and names, and the configuration you set in the app (issue types, status mappings, roles).
• User information of members of enabled projects: Atlassian account ID and display name, used for team mapping and role-based access.
• Site identifiers and technical keys: your Jira site URL and cloud ID, plus per-installation keys generated to authenticate the connection; secrets are held in encrypted storage.

What the Apps Do Not Collect

The apps never read or store your Jira password; access is granted through Atlassian's scoped app permissions, which you can review before installing. They do not collect payment card data (Marketplace purchases are billed by Atlassian; direct purchases are processed by Stripe), and they do not sync issue data from projects you have not enabled.

Where Product Data Is Stored and for How Long

Product data synced from your Jira is stored on Taskstreamer infrastructure in the European Union (the Netherlands) and retained while your subscription or evaluation is active. Jira administrators can export their organization's data or request its erasure directly from the app's admin settings (Privacy & Data Management). After uninstalling the app you may request deletion at privacy@taskstreamer.com. Backup copies are removed within 120 days; records needed for invoicing and tax law may be kept up to 7 years.

Atlassian

For apps installed from the Atlassian Marketplace, Atlassian processes your purchase and provides us with licensing and entitlement information for your site. Atlassian's handling of your data is governed by Atlassian's own privacy policy.

How We Use Your Data

We use your data and other information to:

• Provide you with the products and services that we offer, communicate with you, respond to your inquiries, provide troubleshooting, and for other customer service purposes.
• Send you personalized newsletters, special offers and promotions or to otherwise contact you about products or information we think may interest you, if you have opted in.
• Conduct analysis and gather metrics to better understand how users access and use the products and services, to evaluate and improve the Taskstreamer product and services, and to develop new products and services.
• Advertise the Taskstreamer product to you on non-Taskstreamer websites and measure the effectiveness of that advertising.
• Comply with legal obligations, as part of our general business operations, and for other business administration purposes.
• Market our product and services, by re-displaying or re-transmitting content that you have already displayed in public areas of our product or website.

Sharing Your Data and Information

Service Providers

We share data with service providers who help us provide products and services. These include website analytics tools, payment service providers, information technology providers and companies to whom we outsource elements of our services. These service providers all adhere by this Privacy Policy as if they are Taskstreamer.

Sale of Taskstreamer

We may disclose or transfer your data or information, including personal information, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy or similar event.

Advertising Partners

We share anonymized information about your use of the Taskstreamer websites (including IP address) with Google, Facebook and other third parties so that we can present you with advertising on non-Taskstreamer websites and measure the effectiveness of that advertising.

Legally Required Disclosure

We reserve the right to disclose information if we believe that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) protect or defend the rights or property of us or users of the services.

Third Parties With Whom You Share Content

Any content that you share with other parties, including through third-party sites such as Twitter or Facebook, is governed by the privacy policies of those sites. We are not responsible for the protection or use of your data that you share with others.

Your Rights

Notice to California Residents

A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes (a "California Customer") may request information about whether the business has disclosed personal information to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the business is required to provide a list of all third parties to whom personal data was disclosed in the preceding calendar year, as well as a list of the categories of personal data that were disclosed. California Customers may request further information about our compliance with this law by emailing support@taskstreamer.com. Please note that we are required to respond to one request per California Customer each year, and we are not required to respond to requests made by means other than through this email address.

Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Taskstreamer B.V., as a Dutch company, processes your personal data in accordance with GDPR requirements. Your rights include:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@taskstreamer.com. We will respond to your request within 30 days. If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Managing Your Data and Information

You may opt-out of any promotional emails we send by following the instructions in the email you receive. Despite your indicated email preferences, we may send you emails related to your account or transactions thereunder or notices of any updates to our Terms or this Policy.

You may opt-out of sharing location from your device by disabling location features entirely for the software from your device settings (the exact steps to do so will vary based on your device) although we do not guarantee the working of our product if this function is needed for our services.

If you do create an account, you can access and either edit or delete personally identifiable information such as name and email address through your account.

You can elect not to use cookies by disabling them in your browser settings or electing to not accept cookies the first time you visit one of our sites. If you want to disable cookies after having accepted them you can remove cookies from your machine yourself.

You may ask us to delete your account or any data or other information about you that we hold by contacting us at support@taskstreamer.com. We may retain copies of some portions of your personal information for up to 7 years after your request to ensure we have the information required for purchase related disputes and tax law requirements or 120 days as a part of our system backups.

How We Protect Your Information

We use industry standard methods designed to protect the transmission of sensitive information such as your password during transmission such as Secure Sockets Layer (SSL). If you create an account with Taskstreamer, your personal private information is protected by a password or other authentication mechanism for security. We do not store any payment card or bank account information. You are responsible for taking appropriate actions to protect your account such as using secure passwords and making sure to log out when finished using a shared device or computer.

If you believe you have found a security vulnerability that affects Taskstreamer or your data, please report it under our Vulnerability Disclosure Policy. That page explains what is in scope, how to send a report, and what you can expect from us in return.

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